Privacy Policy

Privacy Policy

At Adah Living, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. By accessing or using our website, you agree to the terms of this Privacy Policy.

Collection of Personal Information:
We may collect personal information from you when you visit our website, create an account, place an order, subscribe to our newsletter, or interact with us in any way. This information may include your name, email address, phone number, shipping address, billing address, payment information, and other relevant details necessary for providing our services.

Use of Personal Information:
We use the personal information we collect for various purposes, including:

Processing and fulfilling orders
Providing customer support and assistance
Sending newsletters, promotions, and marketing communications
Personalizing your shopping experience
Improving our website, products, and services
Complying with legal and regulatory requirements

Disclosure of Personal Information:
We may share your personal information with trusted third parties, including:

Service providers and vendors who assist us in operating our website and providing our services
Payment processors to facilitate transactions
Shipping carriers to deliver orders
Legal and regulatory authorities as required by law or to protect our rights and interests

Data Security:
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect certain functionalities of our website.

Children’s Privacy:
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly remove such information from our records.

Third-Party Links:
Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information.

Your Rights and Choices:
You have the right to access, update, or delete your personal information stored in our systems. You may also opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our communications or by contacting us directly.

Changes to this Privacy Policy:
We reserve the right to update or revise this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates or changes.

Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it.

International Data Transfers:
Your personal information may be transferred to, processed, and stored in countries outside of Kenya where our service providers or affiliates are located. These countries may have different data protection laws than Kenya. By using our website or services, you consent to the transfer of your personal information to these countries.

Consent:
By using our website or services, you consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our website or provide any personal information to us.

Data Subject Rights:
Under the Kenyan Data Protection Act, you have certain rights regarding your personal information, including the right to access, rectify, or delete your personal information, as well as the right to restrict or object to its processing. To exercise your rights or make a data subject request, please contact us using the contact information provided in this Privacy Policy.

Data Protection Officer:
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and compliance with applicable data protection laws. If you have any questions or concerns regarding the processing of your personal information or this Privacy Policy, you may contact our DPO using the contact information provided.

Complaints:
If you believe that we have violated your privacy rights or failed to comply with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in Kenya. We encourage you to contact us first to resolve any issues or concerns regarding your privacy.

Severability:
If any provision of this Privacy Policy is determined to be invalid, illegal, or unenforceable under applicable law, the remaining provisions of this Privacy Policy will continue in full force and effect to the fullest extent permitted by law.

Entire Agreement:
This Privacy Policy constitutes the entire agreement between you and Adah Living regarding the collection, use, disclosure, and processing of your personal information and supersedes all prior agreements and understandings, whether written or oral, relating to the subject matter herein.

Interpretation:
Any headings or titles used in this Privacy Policy are for convenience only and shall not affect the interpretation of this Privacy Policy. The word “including” shall be construed as “including without limitation,” and the singular shall include the plural and vice versa, as the context requires.

Contact Information:
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Adah Living
+254782419707
info@adahliving.com

Effective Date:
This Privacy Policy is effective as of 19 March, 2024 and replaces any previous versions.